COMPARE · PITLANEHQ vs WORKSHOP HQSYDNEY · --:--:--
PitlaneHQ vs Workshop HQ workshop software.
Compare selected workshop capabilities and plan conditions. Source links and checked dates are shown for verified rows; other competitor cells remain Not verified. Confirm current details with the vendor. PitlaneHQ paid add-ons and roadmap items are stated below.
| Capability | PitlaneHQ | Workshop HQ |
|---|---|---|
Jobs and invoices | Customer concerns, vehicle details, labour, parts, technician activity, checksheets, approvals and invoicing remain attached to the repair order. Sourcechecked 12 Oct 2026 | |
Bookings | Bookings hold the customer, vehicle, concern, promise time and preparation context that continue into the repair order. Sourcechecked 12 Oct 2026 | |
Vehicles and published service history | see their vehicles, current customer-facing job stage, selected updates, published service history Sourcechecked 12 Oct 2026 | |
Digital inspections with photos | Attach photos and video to the inspection so the customer can see the condition being discussed. Sourcechecked 12 Oct 2026 | |
Counter sales On PitlaneHQ counter sales are the paid Point of Sale add-on, not part of the seat plan | A workshop can issue a genuine parts or counter-sale invoice when no repair order is required. Sourcechecked 12 Oct 2026 | |
Reporting PitlaneHQ reporting — revenue, gross profit, technician utilisation, lead conversion — is the Analytics add-on module, not part of the seat plan | Use connected repair-order, invoice and payment information to understand completed work and workshop results. (metrics not named) Sourcechecked 12 Oct 2026 | |
Two-way SMS with opt-out history | retain supported inbound replies, STOP commands and customer context in the communication record Sourcechecked 12 Oct 2026 | |
Authenticator-code multi-factor sign-in | Workshop HQ supports authenticator-code MFA and workshop security policies that can require it for owners and management roles. Sourcechecked 12 Oct 2026 | |
A structured ready-by time and a due board With the Due board enabled, open jobs with a recorded ready-by time appear on the board, with at-risk indicators | Partial: Live work lists combine promise time, job status, technician activity, checksheet progress, approvals and blockers. (ready-by/due board not named) Sourcechecked 12 Oct 2026 | |
Current customer-facing job stage PitlaneHQ customers see the current stage of each job in their signed-in portal | see their vehicles, current customer-facing job stage, selected updates, published service history Sourcechecked 12 Oct 2026 | |
Measurements recorded on an inspection finding PitlaneHQ findings can carry numeric readings; a configured minimum or maximum determines the derived result, and readings appear on the inspection report | Inspection items support condition results, measurements, notes and recommended actions on the repair order. (min/max judging not stated) Sourcechecked 12 Oct 2026 | |
Approve or decline a quote one section at a time With section approvals enabled, PitlaneHQ customers can approve one section and decline another on the same quote. Approved sections can be converted to a job; review its lines before invoicing | Recommended work can be grouped with price and evidence, while approve, decline and question responses return to the job record. Sourcechecked 12 Oct 2026 | |
Approval, decline and questions PitlaneHQ customers can send a question from the approval page without approving or declining, and the question is sent to the workshop | They can approve, decline or ask a question (without-deciding behaviour not stated) Sourcechecked 12 Oct 2026 | |
Time clocks on a labour line PitlaneHQ technicians clock on and off a single labour line as well as the job, with safeguards against two clocks running at once | Job and labour-line time clocks with safeguards Sourcechecked 12 Oct 2026 | |
Staff messaging attached to a job PitlaneHQ staff open one conversation attached to a job — Discuss this job — alongside channels, direct messages and unread tracking, once team chat is switched on in your settings | Partial: Technician mobile app, clocks and staff messaging (attachment to a job not stated) Sourcechecked 12 Oct 2026 | |
Video attached to an inspection finding PitlaneHQ technicians attach photographs and video to a finding, and a walk-around clip to the whole vehicle; the customer watches them on their inspection link, once customer inspection signatures are switched on in your settings. The clip plays on that link, not in the PDF: our inspection PDF does not include video | Attach photos and video to the inspection so the customer can see the condition being discussed. Sourcechecked 12 Oct 2026 | |
Media storage PitlaneHQ includes 25 GB, 50 GB and 150 GB on Starter, Growth and Pro respectively | 25–150 GB | 25 GB media storage; 50 GB media storage; 150 GB media storage Sourcechecked 12 Oct 2026 |
Follow-up on work the customer declined PitlaneHQ chases declined quote sections, switched on per workshop and once per section — and nothing sends itself: each one waits on a review screen for a person to send | Not verified | |
Online booking your customer makes themselves PitlaneHQ has a public booking page and an embeddable widget | Not verified | |
E-signature evidence on a customer approval PitlaneHQ records the signed name, IP address, browser details where captured, and when the approval was first and last viewed | Not verified | |
Stock, suppliers and purchase orders | Partial: Invoices, parts, inventory, reporting and payment records (suppliers/POs not stated) Sourcechecked 12 Oct 2026 | |
Supplier bills and credit notes | Supplier bills yes; supplier credit notes by import only | Not verified |
Xero sync | Each workshop can authorise its own Xero organisation, map sales and payment accounts, and sync finalised invoices Sourcechecked 12 Oct 2026 | |
QuickBooks Online sync PitlaneHQ pushes finalised invoices to Xero and QuickBooks Online; MYOB is not yet available | Not verified | |
Marketing campaigns, leads, HR and payroll, fleet Requires the paid Marketing, HR & Payroll and Fleet add-ons, separate from the seat plan | Not verified | |
Customer, fleet, group and affiliate portals with a sign-in The fleet portal requires the paid Fleet add-on | Partial: Private customer portal with live job-stage visibility (fleet, group and affiliate portals not stated) Sourcechecked 12 Oct 2026 | |
Single sign-on (SAML 2.0 / OIDC) Requires SSO to be enabled for your workshop | Not verified | |
Outbound webhooks and an API With API access enabled, you set up webhook endpoints, each signed with a webhook secret. New leads, website enquiries included, are sent as lead.created events (pitlanehq.com.au/api) | Not verified | |
Workshop technical data (PitlaneInfo) PitlaneInfo add-on (from $39/mo) | Not verified | |
Trial arrangements PitlaneHQ runs a 14-day trial with no card | Trials are not automatic; workshops that need a short arranged evaluation can contact us Sourcechecked 12 Oct 2026 | |
Native app in the App Store or Google Play PitlaneHQ does not publish one today; ours is on the roadmap — see below | Not verified | |
| Starting price | From $109/mo inc GST (3 plans by team size) + add-ons | $99 / month plus GST; $12.00 + GST per additional user / month Sourcechecked 12 Oct 2026 |
Common questions.
- Is PitlaneHQ or Workshop HQ cheaper?
- PitlaneHQ starts at $109/mo inc GST for up to 5 users with the full workshop core, plus optional paid add-ons. The table quotes verified competitor price terms. Check its current plans and compare included users, modules, GST and usage charges.
- What does Workshop HQ do that PitlaneHQ does not?
- We have not verified a Workshop HQ capability that PitlaneHQ lacks. Confirm any required feature directly with Workshop HQ. Our native mobile app is on the roadmap and lead and consent API access requires enablement.
- Which PitlaneHQ features should I compare?
- Compare online booking, supplier bills and credit notes, Xero and QuickBooks Online connections, and lead webhooks (website enquiries included) signed with a webhook secret. MYOB is not yet available. Marketing, HR and payroll, and fleet are paid add-on modules. Confirm Workshop HQ equivalents directly with the vendor.
- Can I try both before choosing?
- PitlaneHQ offers a 14-day trial with no credit card and free data import. Confirm current evaluation arrangements directly with Workshop HQ.
